It's been a challenging start to the year. New developments and changes due to directives from the Trump administration are causing uncertainty for colleges and universities across the country. We know you have options when it comes to the mechanics of processing Financial Aid. We'd like you to know that HEAG's deep Title IV compliance expertise, relationships within the Department of Education and reputation as an industry leader in navigating these types of complexities will serve you well if and when the need arises on your campus: that's the HEAG Difference! 

If your institution needs help with Title IV compliance support, remote or interim staffing, financial aid support and outsourcing, or other FA projects, please contact us. Our seasoned consultants have the experience to seamlessly integrate with your staff and take on any type of financial aid work or special projects. 

- The HEAG Team

Supporting Refugee and Asylee Students

Refugee and asylee students are eligible for federal financial aid, yet navigating the documentation and verification processes can be complex. Keep reading for key considerations and best practices to ensure that refugee and asylee students receive the aid they are entitled to.

HEAG's Innovative AI Tool

ReggieAI provides quick, accurate, and detailed answers to specific Title IV Financial Aid processing questions. Designed for our consulting staff, ReggieAI streamlines the Title IV compliance process and significantly benefits our college and university clients by providing our consultants with instantaneous answers to difficult questions, significantly reducing the time it takes to respond to student inquiries or handle a processing request.

Key Updates from the Department of Education on the FAFSA Process

In February, the U.S. Department of Education announced several major updates regarding the Free Application for Federal Student Aid (FAFSA®) process, including modifications to the current form, improvements for the 2025-26 cycle, and the development timeline for the 2026-27 application. Keep reading for information about the updates.

How long have you been with HEAG?

I have been with HEAG since July 2021; almost four years

What was your first job?

My first job was a part time assistant in the financial aid department when I was attending UCSD. 

What are some of the general tasks you have performed and excelled at as an FA consultant?

Some of the general tasks I perform are R2T4 calculations, Direct loan holds, loan
processing and file reviews.  

What do you enjoy most about your current role with HEAG?

This is my second engagement with the same University. I enjoy working collaboratively with the team.

When you’re not consulting, what other hobbies/interests do you have? 

When I am not consulting, I enjoy volunteering at my kids school. I also enjoy running and snowboarding.  

Consultant Spotlight

Ashlie Greene

Tell us a little about yourself.

I live in San Diego, California with my husband and two kids. My daughter is 12 and my son is 10. I graduated from the University of California San Diego where I majored in Political Science with a minor in Sociology. I went on to earn my MBA from National University. I have worked in higher education specifically financial aid for over 25 years. Within the financial aid office, I have held all positions from a counselor up to director. I earned my FAAC Certified Financial Aid Administrator through NASFAA.

What makes HEAG unique or special compared to your work experiences elsewhere? 

HEAG is unique compared to other work experiences because it allows me the opportunity to learn different operating systems and see how schools utilize different technologies that are available. HEAG also allows me to network with numerous colleagues that I wouldn’t otherwise have the opportunity to collaborate with on financial aid regulations and knowledge.

What advice would you give to a school looking to bring in an FA consultant? 

The advice would be to start the engagement open-minded and be open to different views that could improve and/or better their existing processes. 

What is something few people know about you?

I am an open book so there really isn’t anything that people don’t know about me. Maybe it is that I have only worked within financial aid from my first job in college to my current and at the same university.