- The HEAG Team

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Higher Education's PR Problem

Higher education is facing a serious public relations challenge – misunderstandings about cost, value and career outcomes are driving skepticism. New research reveals key gaps in what students and families need to know to make informed decisions. Read our latest blog post to find out how transparency and updated strategies can rebuild trust and reshape the future of higher ed.

HEAG's Innovative AI Tool

ReggieAI provides quick, accurate, and detailed answers to specific Title IV Financial Aid processing questions. Designed for our consulting staff, ReggieAI streamlines the Title IV compliance process and significantly benefits our college and university clients by providing our consultants with instantaneous answers to difficult questions, significantly reducing the time it takes to respond to student inquiries or handle a processing request.

Coaching Employees to the Next Level

If there is no clear career path for the employees working in your financial aid office, you may lose them. Managers can play an integral role in making team members more productive while simultaneously keeping them engaged. Read our blog post for eight steps you can take to mentor and coach your employees to the next level.

How long have you been with HEAG?

I joined HEAG earlier this year, however, I also worked as a consultant for the firm about 10 years ago.  

What was your first job?

My first job was bagging groceries at a local grocery store for $3.50 an hour.

What makes HEAG unique or special compared to your other work experiences? 

In addition to the flexibility it offers, I enjoy meeting and working with people who have different backgrounds – school, financial, government –everyone has knowledge to share and it’s a great opportunity to learn.

What do you enjoy most about your role with HEAG?

What I enjoy most about working with HEAG is the opportunity to support schools that are actively seeking guidance. It’s rewarding to help institutions navigate complex regulations and ensure they’re on the right track. I bring a deep understanding of the nuances involved, and my background with the Department of Education allows me to quickly identify what’s being done correctly and where there’s room for improvement.

Consultant Spotlight

Mark Malboeuf

Tell us a little about yourself.

As a veteran, I returned to school later in life and earned my B.A. just before turning 30. Motivated by my grandfather’s advice about the value of a government pension, I set my sights on the Department of State and spent two years actively pursuing a position with the agency. On the same day I received a job offer, I was also contacted by the Department of Education (ED). The State Department needed time to complete my security clearance, so I interviewed with ED and the conversation went well. The role not only aligned more closely with my interests and skills but also offered a clearer path forward. I accepted the offer and began my work on Title IV programs.

What are some of the tasks you have excelled at as an FA consultant?

Compliance is my area of expertise. During my time at the Department of Education, I developed in-depth knowledge about federal policies and procedures. This experience gives me a strong ability to identify both the strengths and weaknesses in a school’s operations, and to assess where they are meeting – or falling short of – regulatory requirements.

What advice would you give to a school looking to bring in an FA consultant? 

Make sure you know what you’re looking for, understand your organization’s gaps, and hire a consultant who can address those specific needs so the support is focused and effective. Even if your program is running smoothly, don’t hesitate to bring in outside help for a fresh perspective and to ensure everything is compliant and nothing is overlooked.

When you’re not consulting, what other hobbies/interests do you have? 

I’m a lifelong Boston sports fan and enjoy cheering on all the local teams. I also spent many years coaching baseball – from t-ball all the way up to high school – which was a great way to stay connected to the game and mentor young athletes.